UMass Memorial Medical Center
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UMass Memorial Medical Center Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UMass Memorial Medical Center has 1.1 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Doctor was very nice at least and listened to my concerns, Its close to my home.
Cons: Treatment received, Billing, Dishonesty and lack of accountability.Recent recommendations regarding this business are as follows: "Avoid at all costs!", "Avoid this hospital on 55 Lake ave", "Go to St Vincent's!", "Go anyplace but here!", "Go somewhere else".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UMass Memorial Medical Center has 1.1 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Doctor was very nice at least and listened to my concerns, Its close to my home.
Cons: Treatment received, Billing, Dishonesty and lack of accountability.Recent recommendations regarding this business are as follows: "Avoid at all costs!", "Avoid this hospital on 55 Lake ave", "Go to St Vincent's!", "Go anyplace but here!", "Go somewhere else".
Review authors value the most Insurance Plans Acceptance. Consumers are not pleased with Location and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top UMass Memorial Medical Center Reviews
"50/50 experience. Prefer to never go there again. "
Surgical staff, residents,interns were very nice. Post surgery department staff very pleasant and skilled. Although during my time as patient there. The staff...
"Horrible and cruel treatment for mental health emergency"
Sent for evaluation of mental health at Emergency Department. Was put in johnny, took all my personal property and locked it up. Was put in a freezing and...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Worcester, Massachusetts
Horrible and cruel treatment for mental health emergency
Sent for evaluation of mental health at Emergency Department. Was put in johnny, took all my personal property and locked it up.
Was put in a freezing and unheated small dark waiting room with guards.
Denied prescription medication for chronic health issues including heart disease. Rude and uncaring staff. Ignored, made fun of and concerns dismissed.
Waited 12 hours in this nightmare room with other patients before being taken to ER hallway to be evaluated.
While waiting in this nightmare waiting room, an extremely violent person was put in the room without restraints and threatened all patients in the room. About 8 police officers responded with tasers drawn in this small room.
Thought I was going to get tased due to proximity to violent person. Terrifying! Law and order SVU played all night on the tv.
Traumatized and felt like a prisoner when I came seeking help. Still traumatized, having flashbacks and trouble sleeping
Preferred solution: A much more improved, compassionate and empathetic mental health waiting room with drastically less waiting times
User's recommendation: Avoid at all costs!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I came to ER
Preferred solution: To have a better customer service
User's recommendation: Avoid this hospital on 55 Lake ave
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Worcester, Massachusetts
Miserable Experience
- Its close to my home
- Lack of compassionate care
User's recommendation: Go to St Vincent's!
Atlanta, Georgia
ER over 20 hours to see doctor
Went in due to shortness of breath. I was down in area visiting and had called my GP and she said to go to ER
Had EGK and blood work waited over 20 hours to see doctor.
Then put on gurney in hallway to have echocardiogram the next morning. I got an email from hospital thru their portal saying it was scheduled for 12:30. I told the nurse. And reminded her at 11:45 that I needed to be transported.
At that point she said even though I had message it was scheduled it really wasnt. It is a glitch in their system. I then asked when would I see doctor. Doctor finally arrived same explanation about echo really not scheduled.
They could move me to an observation area and hopefully could get test done in 48 hours. He said I could be discharged and see my doctor at home
I wonder what if I had walked myself to area for echo and shown them my appointment what would have happened
User's recommendation: Go somewhere else
New York, New York
Horrible run organization
User's recommendation: Go anyplace but here!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shrewsbury, Massachusetts
DISGUSTING "TREATMENT"
I may have actual cysts and issues with my uterus. but he wouldn't know that because they didn't even look at my results, I had to bring things up on my chart.
Which I do. The ER left me in a back hallway for an hour till one of the lovely cleaning ladies asked them about me. I was not taken seriously, as a matter of fact I was laughed at. They had me waiting for 6 hours to be seen, and when I was seen I was told by the doctor that he would "come back when he feels it's needed".
Two nurses laughed at me for not being able to stand up because of the amount of pain I was in and the excessive bleeding that I had. So, a lovely nurse took over and basically, she took the reins and ordered an ultrasound for me.
She actually knew what she was doing and assisted me. At the end of everything, after the doctor decided to finally examine me (After 10 hours of being ignored) he couldn't tell me what was wrong with me and told me to call my doctor to get my situation fixed and then walked away.
- Nurses had disgusting behavior
- Will make you wait an excessive amount of time
- Will not take your health issues seriously
Preferred solution: Apology
User's recommendation: not even worth it. they will treat you horribly.
Emergency Department lack of Care.
Preferred solution: Apology
User's recommendation: Don't go Anywhere near there if you value your well being.i
Worcester, Massachusetts
Absolutely NOT
- Doctor was very nice at least and listened to my concerns
- Missed diagnosis through incompetent care
Worcester, Massachusetts
Criminal
NOT RESOLVED AND NOW IM GOING TO SUE.
- Dishonesty and lack of accountability
Preferred solution: removal of offending physicians from staff
Sutton, Massachusetts
What phone number do I call to set up payments\
Worcester, Massachusetts
Nothing more than legalized theft
- Billing
Preferred solution: take my healthcare needs elsewhere.. I will not go back to UMASS
Leominster, Massachusetts
Thrown out of my 6 month checkup with my transplant dr
I started seeing Umass memorial transplant services back in 2010 when my kidneys failed due to 20 years of brittle type 1 diabetes and got my life saving kidney transplant in 2011 for which I’m forever grateful. Then my dr talked me into a pancreas transplant, which I had in 2012 because IF it worked, it would cure me of my disease that’s trying very hard, and has nearly succeeded on many occasions to kill me.
(I have severe hypoglycemia because of my diabetes). Unfortunately six months after receiving the pancreas the diabetes starting coming back and soon thereafter the new pancreas all together failed and my diabetes came back with a vengeance and since then it’s been worse than ever. Anyways I had let my dr talk me into giving it another shot recently and went back on the waiting list for another shot at a pancreas transplant even though it’s a major surgery and literally took me nearly a entire year to fully recover from. Needless to say I’m on disability because of my health problems and for some unknown reason my Medicare and masshealth kept getting terminated and reinstated last couple years and I recently decided that I no longer want to wait for nor go through such a major surgery not knowing if it will work or just fail again so I removed myself from the UNOS waiting list and since then Umass has lost all decency and humanity.
In fact I recently went to 6 month checkup and was told I’d have to leave because my secondary insurance (covers copay) wasn’t active.
That’s right folks, the people that have surely made at least 2 million off my two organ transplants threw me away over a copay! If you want compassion and humanity I HIGHLY RECCOMMEND YOU DO NOT GO TO UMASS FOR YOUR HEALTHCARE!
- Treatment received
Preferred solution: Let the company propose a solution
Barre MA
What a bunch of worthless uncaring people. I can list you tons and tons of my issues alone, and the latest is no one will call you for medical records...and you can't even get the "boss" Susan Begley to gt back to you and I even had my specialist call themselves to reach her and medical records....just a voice mail.
Just terrible way to treat patients.
Almost killed me when I had pneuemonia, had me walking on a broken hip for 3 years until I took matters in my own hands, and the same is current. Years of my spine pain and I can't even get my records to get to my appointment.
Who do you need to call to get results here??????????????
Preferred solution: RESPONSIBLITY FOR NEGLECT...or call the lawyers, long time awaiting.
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Worcester, Massachusetts
Terrible waiting 2 hours for DISCHARGE!!!
Horrable
Worcester, Massachusetts
ER can’t handle their patient load
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They shouldn't even be allowed to do transplants of any kind here until they fix the incompetence and lack of compassion and decency in their doctors, nurses, and medical staff. Nothing worse than having a transplant at a hospital and having issues that bring you in for treatment, especially in the emergency department, and being treated like you are at an intake center for the county jail.
Most, not all, of the nurses in the ED treat the most vulnerable patients so poorly. It used to be that the vulnerable being mistreated were folks with alcohol and drug issues or mental health issues but it has now expanded to the elderly. They know it. You know it.
I know it. But nobody will do anything to get rid of these deplorable health care workers. If you speak up in defense of yourself or anyone else, they will just call their "police" to bounce you out.
And they're a whole separate complaint in themselves. How embarrassing.
You hit that nail on its head my friend!