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Dignosed with leaking aortic aneurysm (which is life threatening) Requested transfer to Boston several times and was denied for 4 hours while my condition worsened . Told I was not stable enough to move, that they would do surgery there. If I wanted transfer I would...
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1.0
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  • Treatment received
#1007122
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Umass Memorial Medical Center Customer Care Review

Terrible experience at UMass children's ER. My daughter tried to commit suicide so I brought her in. They kept her in the middle off hall for 3.5 hours. We saw opened rooms but they just had her lie in the hall. Still waiting as I type this and still in the hallway. My daughter commented, I must not be important if they leave me in the hall. Poor service.
#1001880
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Short Review on December 01, 2016

My oncologists instructed me to stay away from sick folks. If I ever have a fever of 101. To head to the ER. Furthermore; I'm not suppose to wait with other sick people I'm suppose to head right in. Horrible experience with these people unreal.
#965221
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If you ever went to the ER and was in pain and the think you are faking you are put on a BLACKLIST and if you ever come back the treat you like a low life piece of dirt and make you wait 5 , 6, 7 hours to wear you down so you leave with out treatment and if you wait...
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Umass Memorial Medical Center Customer Care Review

HORRIBLE!!! Waited more 4hours in the ER waiting to get called in. When askin the check in staff how much longer, they kept saying "3 more people"... Those 3 people went in, I went to ask and they said "oh it's still 3 more people". Never again!
1.3
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#910796
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A horrible experience at UMass ER - more time spent with them trying to get my money for payment; Dr was absolutely useless - no exam because there was a prisoner in the exam room while I was on the gurney outside while the prisoner was treated and a police man at the...
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#742644
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Once under treatment, you are good to go. But waiting in the emergency area average 3 hrs, so far. Took my son here about 5 months back and waited 3 hrs. He had some reaction and broke in hives where he was scratching constantly. After a quick stop at the...
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1.8
Chestnut Hill, Massachusetts
#694187
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Positive Experience Review

I am writing to commend Drs. Peter Brancale and Dr. Alvarado, who gave my mom, Eileen Genduso, not only excellent care but showed genuine and compassionate care while my mom had two strokes and then passed away. Questions were always answered no matter how busy they were. Thank you so much, especially Dr. Brancale...
#625593
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On a recent overnight visit to the UMass ER we were kept waiting for five hours while they refused food or drink because they assumed a woman they hadn't bothered to conduct any tests on needed surgery. After five hours of being ignored and treated with a extreme...
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#351758
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UMass Memorial Medical Center - LaRusso, Allison E MD  at Marlboro Umass Hospital Care
I remeber my nightmare on April 2006. I had a pain in my stomack. They did alot of test and put a catheter in me and expose me naked with only a sheet to keep me warm. I had no gown on for a few hours. I wish hospitals would have soft blankets such as merino wool...
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#195010
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