Not resolved

I Was running 5 minutes late for my appointment due to traffic on Lincoln St. I called the office to tell them I was just outside the building, the clerk on the phone said to hurry as they had a strict 5-minute late policy.

As I told her I had just walked through the front door, she told me "Dr. Crooks has said to re-schedule" . I have faxed a release for medical records and am now searching for a new doctor. I took a half day off from work and wasted my time.

I should mention on my prior appointments, Dr. Crooks consistently ran 15 minutes last.

Product or Service Mentioned: Umass Memorial Medical Center Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: New Doctor.

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